Local pc security, anti virus, malware protection or end point protection software may need to be configured to allow wd backup. Troubleshooting installing, partitioning, and formatting the drive how to answer id partition, and format a wd drive on windows 7, vista, xp, 2000 and mac os x 3865 reformat from mac gpt to windows. Designed to meet wds demanding requirements for durability, shock tolerance, and longterm reliability, we back up pun intended. Heres some more info it doesnt show up in my computer or disk management however. I have a 3tb mybook essentialit worked great for about 6 months was a backup for all my photos im a professional photographer. Step 2 specific problems my book live front panel light is red. Under computer management it says unallocated with 931. Western digital provides data storage solutions, including systems, hdd, flash ssd, memory and personal data solutions to help customers capture and preserve their most valued data. I have a wd 500gb external hard drive that is not being recognized by my computer anymore. When troubleshooting any detection issue, the problem lies with the drive. Wd my book troubleshooting external drive format on windows.
Fix wd external hard drive not recognizedworking with light on. Change the drive letter to wd hard drive partition. Western digital external hard drive problem techspot forums. Upon closer inspection, the client noticed their hard drive clicking and quickly powered off the drive, fearing physical damage to the drives. How i rescued my data from a 3tb wd my book external hard drive. The my book duo device has a single front led that shows the various conditions for device power and device activity. Mar 14, 2011 western digital s mybook drives are very convenient and popular storage options, but if the drive stops working then you might have success by giving it a quick love tap. Western digital external hard drive is wellknown for its reliability and durability. My laptop just recently got infected with the stupid win 7 security 2012 virus and my western digital happened to be plugged in at the same time.
Wd backup sw could not find device repeatedly, even w tech support. If the new wd my book 1230 does not work and the other one, which you stated uis identical does, then you should contact western digital support or consider returning the device to the vendor. Easy to use my book desktop storage is ready to use out of the box so you can start transferring files, saving your memories and backing up right away. This time it is the 1tb mybook after i shut down the pc, i disconnected the wd.
Broadcom bcm54610 ethernet is able to support 10100 mbits connectivity. Ive tried to check though the forum for a solution without much luck. Western digital my book problem question and answer dti. Fix wd external hard drive not workingrecognizedshowing up. It also includes a rearfacing power button and various connectors that are illustrated in figure 1. Western digital external hard drive problem wd portable. I also cant see it on my computer with a different cable and power source they work fine for my own my book. From all the articles i came across, the write protect read only issue appears to be a widespread problem that happens to users.
New western digital hard drive controller board 4061705094004 rev 04p for wd my book essential elements 1tb, 2tb, 3tb, 4tb, 5tb usb 3. Once system operational and plugged in, it appears in device manager. Western digital s mybook drives are very convenient and popular storage options, but if the drive stops working then you might have success by giving it a quick love tap. Compatibility can vary, depending on hardware configuration and operating system. Connect the wd my book external device and see if the wd my book usb device not recognized issue is fixed. Solved wd my book usb device not recognized troubleshoot. Your my book for mac drive and the wd drive utilities and wd security software are compatible with the following operating systems. My book live uses applied micro apm82181 processor working at 800 mhz and has 256 mib of ram. First safely remove the drive and then press the power button of just pull the usb cable and it will go off. In 2011, western digital released the my book live edition nas.
Western digital users are fed up with my cloud failures zdnet. Hi folks, a friend of mine has given me his my book to test for him. When i plug the usb cable in, windows recognizes that the device is there, and says that it has installed the approapriate software for the device and it is ready to use. Install it you have to extract it i created a new folder on my hard drive for wd software once you accept the license it will give you the option to click continue to scan for the drive takes a few seconds for it to scan and it will show your wd my book, then you click. How to recover files from wd my book external hard drive.
Western digitals mybook drives are very convenient and popular storage options, but if the drive stops working then you might have success. Western digital my book external desktop drive users manual. This 30 day period starts on the date of your first telephone contact with wd technical support. Follow the steps on the screen to ensure that your device is. My book drive, with the wd backup, wd drive utilities, and wd security software usb 3. Once our firmware specialist had successfully fixed the hard drives firmware corruption, our recovery technicians worked to circumvent smartware encryption. Fix wd my passport not showing updetected error in 2021 easeus. But the problem is that the wd hard drive still not working when i connect it to a new usb cable with the pc. As shown in figure 1, your my book drive kit includes the following. Dec 07, 2018 wd my book world edition white after building a pc with win 10, ive not had my wd my book world edition used for a good while, decided to plug it in and install the drivers etc. Now, in the device manager window, navigate to the universal serial bus controllers and click the arrow key on the left. Quick fixes to wd backup not working in windows 1087.
My book duo user manual about your wd storage device 3 kit contents as shown in figure 1, your my book duo device kit includes the following. Youll need a thin flathead screwdriver and a phillips star. Western digital is one of the leading companies in external storage devices, especially in the consumer electronics market. This wd my book data recovery case was a 10 on our tenpoint case rating scale. Some issues might happen with a wd external hard disk, such as hard drive crash, undetected wd hard drive, bad sector, etc. The drive is not recognized correctly unless usb 3. Western digital mybook drive lock encryption failure and. Also, i have rightclicked on my computer and then the. We managed to recover all of the clients unencrypted data. Here is the easy answer for this fix you have to download wd quick formatter here is the link because it took me forever to figure out how to do this i went from website to website but here is your solution download this. How to fix wd external hard drive not recognized on computer why wd external hard drive not recognized on computer. I had this problem, look carefully at the middle band above the usb sockets, theres a hidden reset button.
If wd external hard drive shows unrecognized, go to drivers tab and deleteuninstall the driver. Wd mybook essential basic troubleshooting question external. Before we get started i want to mention that my laptop is running windows 7 pro. Change drive letter to make unrecognized wd external hard drive detectable. My book essential hard drive is not recognized by windows. About your wd storage device my book duo user manual 2. Western digital my book problem question and answer dti data. I have to hold the power off button for 510 seconds to get it turned off. I said i didnt care about the warranty, just the data, so he said just to remove the drive and buy a sata cable to reconnect and obtain the data that way. Plugged it into a switch and its not being recognised at all, even downloaded the wd cd with the drivers and the detection tool doesnt see it either. Hello everyone, i have a wd 500gb external hard drive that is not being recognized by my computer anymore.
About the drive features about wds online learning center package contents system requirements. Fix wd my book usb device not recognized issue wd usb device not recognized change the drive letter to wd hard drive partition update the hard drive. Western digital also color codes the case of the external hard drive for various uses. It comes with all the software you need to help protect your data, including wd backup and wd security software and is compatible with apple time machine. Contact support wd support western digital support. After having owned a external hd drive from wd that died without reason i again have a problem with the wd. It seemed quite simple to set up and i selected 4 drives that require backing up, but when i press back up it took 4 minutes to finish and only backed up about 3 folders on my c. If you are having a similar issue that wd my passport external or internal hard drive not showing up on mac, you can try the following tips as listed here for help. Unlike some other people with this problem, my hard drive isnt showing up on my pc windows 7 or my husbands macbook air, and although it has a flashing blue light when plugged in, it isnt making that spinning sound, which has me worried it might be a gonner. Just connecting the new identical product to the usb ports and windows having issues with it compared to the other one means that the issue is external. Complete backup my book desktop storage comes equipped with wd backup software and. They would plug the external hard drive into their computer, but windows would not recognize the device. Hi, i have just purchased a wd my book with the wd discovery software. Now the drive isnt showing up on any of my comps except in disk management as 2 seperate unallocated partitions see picture below.
How to open the western digital mybook may not be entirely obvious. My book wdh2u20000, wd0h2q00 studio edition ii, wd20000h2q00 studio edition. When i plug the usb cable in, windows recognizes that the device. If wd external hard drive shows unrecognized, go to drivers tab and delete uninstall the driver. Also, when plugged in at boot up, it stopsfreezes computer from completing. Some issues might happen with a wd external hard disk, such as hard drive crash, undetected wd hard drive, bad. Wd service and support your product includes 30 days of free telephone support during the warranty period. This page we will offer the best solution to help you fix wd hard drive not recognized errors, then recover lost files from wd external hard drive with recoverit data recovery software. View and download western digital my book wdbacg0020hch user manual online.
Page 1 my book user manual my book user manual page 2. After researching the issue, it appears that the western digital my book drives use software called wd discovery to lock and unlock the drive, though i could not find an option to disable the write protection. But nothing can be used repeatedly without any wear and tear. Recently my 3tb wd my book gave up and would not power on, this is how i managed to rescue all of my 2. My book wont power up western digital my book ifixit. Hi, i am just enquiring about my western digital my book essential 1tb external harddrive. Install it you have to extract it i created a new folder on my hard drive for wd software once you accept the license it will.
Western digital my book live user manual pdf download. Dear wd community, hello my name is damsilon, i just bought wd my book essential 2tb 3. Wd 2 tb my book not recognized by norton or by file explorer, but shows up in device manager. Wd my book troubleshooting solutions are following, usually, when the computer fails to detect your wd my book drive, you need to create a partition and format the my book drive. If the issue still persist, refer to the below method. I have a question regarding my wd 1tb my book device. When i tried to open my wd external hard drive on my pc, it becomes inaccessible and it shown as 0 byte, and the external hard drive shown as raw file system at the disk management, i have many important data on it, how can i repair the external hard drive without any data loss. Wd my book essentials will not connect microsoft community. When i want to run smartware it cant find writable partitions. How i rescued my data from a 3tb wd my book external hard. Connect the wd drive to the ethernet port of your computer. The client in this data recovery case had a western digital my book that had stopped working. Wd my book world edition white solved windows 10 forums. Page 146 western digital, wd, the wd logo, my book, my passport, and wd tv are.
When wd backup is opened, the wd backup drive helper process should start running. Wd mybook essential basic troubleshooting question. My book mirror edition storage pdf manual download. Using the western digital my book hard drive facilitates our lifes, you can take your favourite media data or any important files to anywhere when you need them. Contrary to previous versions, live has no usb ports. For information about optional accessories for wd products, visit. Click on next and follow the prompts to run the troubleshooter. View and download western digital my book mirror edition user manual online. I have given what i think is the best solution to these problems. Millions of people around the world trust their data to my book desktop storage. Wd my book hw recognized by cpu, could manually copy files, but unable to do full backup. Wd40000a4nc sharespace, wd80000a4nc sharespace, wdbacg0010hch my book live, wdbach0010hal. Using win 10 on new ssd, wd my book backup sw does not work.
Apple time machine compatibility to help make sure your photos. My book duo device, with wd smartware pr o, wd drive utilities, and wd security software usb 3. I bought a western digital my book essential edition 1tb external hard drive in july 09. If the network cable is damaged, replace it with a new one. Make sure the connection between the wd drive and your wireless router has been set up correctly. The external storage devices in the consumer space are divided into four product lines. Wd my book essential not being recognized in windows 10. Also when i tried to turn off the mybook essential by pushing the power button, the hdd does not respond. Western digital my book user manual pdf download manualslib. Apr 07, 2014 western digitals wd my cloud networkattached storage nas devices, such as the wd mybook world live, wd my cloud ex1, ex2, and ex4 sounded like a good idea. Tips for getting started with the wd my book backup drive.
Type troubleshooting without the quotes and click on troubleshooting. Western digital my book troubleshooting solution wd my book troubleshooting solutions are following, usually, when the computer fails to detect your wd my book drive, you need to create a partition and format the my book drive. Why isnt my wd my book external hard drive being recognized. Wd backup not seeing my drive may be caused by various reasons.
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